← Back to Toolkit

KHEPERA Premium Toolkit

MODULE 1

Daily Manager
Playbook™

The Daily Operations System for Hospitality Leaders

KHEPERA Global

kheperaglobal.com

Module 1

Daily Manager Playbook™

PURPOSE

The Daily Manager Playbook™ is designed to create consistency, accountability, and operational readiness throughout the day.

The manager's role is not simply to solve problems.

The manager's role is to anticipate problems before they impact the guest experience.

This playbook includes:

  • ✓Section 1 — Opening Manager Checklist
  • ✓Section 2 — Mid-Shift Leadership Checklist
  • ✓Section 3 — Table Touch Framework™
  • ✓Section 4 — Manager Observation Log
  • ✓Section 5 — Closing Manager Checklist

Section 1

Opening Manager Checklist

Facility Readiness

  • Exterior clean and presentable
  • Entrance area free of debris
  • Signage visible and updated
  • Parking and arrival areas inspected
  • Restrooms inspected
  • Dining room presentation approved

Notes:

Section 1 — continued

Opening Manager Checklist

Team Readiness

  • Team members present and on time
  • Uniform standards verified
  • Name tags visible
  • Daily assignments communicated
  • Shift expectations reviewed
  • VIP reservations reviewed
  • Special dietary needs reviewed

Manager Notes:

Section 1 — continued

Opening Manager Checklist

Operational Readiness

  • POS system functioning
  • Menus available
  • Beverage stations stocked
  • Opening side work completed
  • Safety hazards addressed
  • Maintenance issues documented
  • Emergency contacts available

Manager Notes:

Section 2

Mid-Shift Leadership Checklist

Guest Experience

  • Guests greeted within standard
  • Wait times communicated
  • Table touches completed
  • Recovery opportunities addressed
  • VIP guests recognized

Guest Experience Notes:

Section 2 — continued

Mid-Shift Leadership Checklist

Team Performance

  • Team engagement observed
  • Recognition opportunities provided
  • Coaching opportunities identified
  • Service standards maintained
  • Team communication effective

Leadership Notes:

Operational Flow

  • Kitchen ticket times monitored
  • Beverage delivery timing monitored
  • Staffing adjustments reviewed
  • Dining room cleanliness maintained
  • Guest concerns documented

Operational Notes:

Section 3

Table Touch Framework™

Approach

  1. 1.Observe before approaching.
  2. 2.Avoid interrupting active conversations.
  3. 3.Introduce yourself professionally.
  4. 4.Listen more than you speak.
  5. 5.Thank the guest before leaving.

Sample Questions

  • •How is everything this evening?
  • •Is there anything we can do to improve your experience?
  • •Have we met your expectations today?
  • •Is there anything additional we can assist with?

Red Flags

⚠Guest avoiding eye contact
⚠Uneaten food
⚠Long ticket times
⚠Empty beverages
⚠Frustrated body language

Section 4

Manager Observation Log

Date:

Shift:

Manager:

Key Guest Wins:

Guest Concerns:

Leadership Opportunities:

Section 5

Closing Manager Checklist

Operational Close

  • Dining room inspected
  • Restrooms inspected
  • Safety concerns documented
  • Side work completed
  • Closing duties completed
  • Equipment secured

Leadership Close

  • Team recognized
  • Coaching opportunities documented
  • Follow-up actions assigned
  • Tomorrow's priorities identified

Section 5 — continued

Shift Recap

Business Volume:

Guest Experience Highlights:

Major Concerns:

Action Items:

Responsible Leader:

Due Date:

KHEPERA Principle

Consistency Builds Loyalty™

A successful manager does not create one great shift.

A successful manager creates the same great shift every day.

KHEPERA Global

kheperaglobal.com